Twenty honest answers.

Every deliverable is written by Rupa Thapa. There are no subcontracted writers, no offshore teams and no unnamed staff. If you email QuillCraft Content, the person who writes for you also reads and replies.

Yes. All writing is prepared from scratch for your specific brief. Existing material is only reused where you supply it and explicitly ask for it to be adapted.

I may use professional digital tools for planning, research organisation, grammar checks or workflow support where appropriate, but each final deliverable is reviewed, shaped and prepared according to your agreed brief. I do not provide copied or automatically published bulk content.

Subject, target audience, desired tone, scope, word count, deadline, existing brand material and any preferred references or examples. A full brief form is available on the Contact page.

The Pricing page lists exactly what is included in each package — deliverables, revisions and delivery. Scope is confirmed in writing before work begins.

Yes. If none of the standard packages fit, share the brief and I will prepare a bespoke quotation.

Content is normally delivered as a formatted document (Google Docs or Microsoft Word). Alternative formats can be arranged on request.

Each package includes one consolidated revision round per deliverable, unless a different structure is agreed in advance. This helps keep revisions coherent and efficient.

Turnaround depends on scope and current workload. A specific delivery date is agreed in writing before work begins, and I hold to it or contact you in advance.

Yes. If you share existing content, brand guidelines or example pieces you like, I will align tone and phrasing accordingly. Where no guidelines exist, I recommend a short tone-of-voice discussion at the brief stage.

No. Content is written to be genuinely useful and search-informed, but rankings and traffic depend on many external factors beyond any single piece of content.

No. Every engagement is a one-time content project with a fixed price and a defined scope. If you want to work together again, we simply agree a new project.

Where available through Stripe Checkout, eligible UK customers may see BACS Direct Debit as a payment option. Availability depends on the customer, the transaction and Stripe account settings.

No. All payments are one-time payments for a defined package. There are no automatic renewals, subscriptions or standing charges.

You will be prompted to submit your project brief. Once I have reviewed it, I confirm the scope in writing before writing begins.

Yes. If no research or writing has yet been carried out, a full refund is offered. See the Refund Policy for the specific terms.

Refunds after work has begun are prorated according to research and drafting already completed. Any completed deliverable remains payable in full.

Ownership of the final, approved content transfers to you once full payment has been received. Drafts, unused concepts and internal working documents remain with QuillCraft Content unless otherwise agreed.

Yes, once ownership transfers. Final factual and legal approval before publication remains your responsibility.

Email hello@quillcraftcontent.co.uk, or use the brief form on the Contact page. Enquiries are normally reviewed within one business day.